Term & Conditions

Term & Conditions

These terms and conditions manage the usage and access to the https://deedmed.lk/ and mobile app of  Deedmed.  (The website and application together identified as the ‘Platform’,  with all materials, software, and services on the platform). This platform is owned by Deedmed Lives Pvt. Ltd, and its registered office is located at 144, Temple Road, Mount Lavinia, 10370, Sri Lanka, and its subsidiaries (collectively known as ‘deedmed’). The Term includes the privacy policy of Deedmed at https://deedmed.lk/privacy-policy/ and any rules, additional terms, guidelines,  policies, or disclaimers available or published by Deedmed.

These terms institute a legally obligatory and enforceable agreement between Deedmed and an end-user of the platform (‘User’ ). Under certain circumstances, you may allow others to use the platform on behalf of you; In such cases, you are responsible for all actions or omissions of the person authorizing to use the platform. If you use the Platform on behalf of another party, you represent and ensure that these Terms are fully explained to you and that you have the right to enter into these Terms and any such party to bind to these Terms. You represent and guarantee that you have the full legal capacity and authority to comply with and adhere to these Terms.

By using the Platform, you make sure that you read, understand, and agree to abide by these Terms and Conditions, as updated these Terms from time to time. If you do not agree to all of these terms and do not comply with the following standards, please do not access or use the Website.

You certify that you are over 18 years old. If you are under the age of 18, you can use the platform only if your guardian has explicitly agreed to these terms on your behalf and your guardian or parent is responsible and accountable for your actions derived from these Terms.

General terms and conditions

  • All terms and conditions indicated here apply when scheduling appointments through the website or mobile app.
  • All customers who use the Platform are presumed to have read and agreed to the terms and conditions set forth herein. 
  • Deedmed has the sole power to extend or terminate all offers and promotions without any preceding notice.
  • All users are in agreement with the promotional material and content to be displayed after registering with Deedmed.
  • Deedmed has the sole power to deactivate the accounts of users without advanced notice in the event of fraud or misconduct.
  • Deedmed is not responsible under any circumstances for the quality, accuracy, completeness, value, and integrity of the medical advice provided by the physician.
  • Deedmed has no liability or responsibility in any way for :
    1. All health services provided by hospitals, physicians, and or other healthcare professionals, including diagnostics, prescriptions, and other medical advice but not limited to;
    2. Refund of appointments that are made manually.
    3. Deedmed service charge will not be refunded under any of the above conditions unless the User encounters an uncontrollable cancellation situation.
  • Customers are responsible for the accuracy of personal information that is provided for appointment scheduling purposes.
  • In any case, Deedmed reserves the right to amend these Terms and Conditions at its sole discretion.
  • None of what is stated or implied herein is intended to grant or interpret any right or remedy against any person other than the customer.

Registered Customers

  1. After registration, the user is fully responsible for the user ID and password and for all actions, activities, orders, inquiries made on Deedmed while logging in with his or her user ID.
  2. All customers who complete the Deemed registration process are considered Deedmed Registered Customers.
  3. A user should always keep their user ID and password secure.
  4. User ID identified whether a user has access to the Website and is using the Services. Therefore, the User is responsible for any unauthorized access to his or her user ID and for any claims arising out of such use of services.
  5. In the event you are registered as a Guardian, you represent the authority to bind to this user agreement.
  6. You agree to inform Deedmed at once of any unauthorized use of your account or other security breaches. The company is not responsible for any damages you may incur as a result of someone else using your password or account with or without your knowledge. You are liable for any loss incurred by Deedmed or any other party as a result of your account or password being used by some other party.

Guest users

All customers who have not completed the  registration process of the Deedmed will be considered as guest users.

Channeling

  • The appointment of a customer will be confirmed after the following payments are completed and accepted.
  • All customers agree to provide all required information when scheduling an appointment on Deedmed.
    1. Doctor’s payment
    2. Service charge
    3. All relevant government taxes and levies.
  • All appointment payments need to be made during placing the appointment.
  • Customers are required to provide the appointment reference number to the doctor when arriving for the appointment.
  • All payments must be made at the time of reserving an appointment.
  • The appointment time that Deedmed provides to clients is approximate and may vary due to uncontrollable circumstances and the doctor’s arrival.
  • Digital receipts are sent to the customer’s email addresses associated with the account.

Audio/Video Consultation

  1. The audio/video consultation session will not be confirmed until the customer’s payment is accepted by the system and confirmed to the customer. The audio/video counseling session should be confirmed on the payment of the medical professional’s fee, the service fee, and all government taxes and charges related to the audio/video consulting service in full payment.
  2. Deedmed liability is limited to contacting the medical professional and the client to initiate an audio/video counseling session.
  3. It is the customer’s responsibility to have the necessary technical capacity, equipment, and connectivity at the time of appointment to conduct a successful audio/video instructional session.
  4. The medical professional has the right to ask for a change of appointment. Then the customer can accept the request or cancel the appointment.
  5. The medical professional or Deedmed is not responsible for the client’s inability to accept a voice/video call during an audio/video counseling session.
  6. The reserved audio/video session ends when the customer is unable to complete the audio/video session due to technical errors on the part of the customer and the voice/video call cannot be connected within the allotted time, and in such a case, the customer is not entitled to a refund
  7. The client should always agree to behave professionally with the medical professional and refrain from using unprofessional, inappropriate, abusive, obscene, or threatening language.
  8. Medical Practitioner Delays – Deedmed is not responsible for the Practitioners delays and in such cases, Deedmed will not make a refund or cancellation.
  9. Disclaims any liability by the Deedmed for any advice given to the client by the medical professional.
  10. Audio / Video Counseling is a pre- / post-counseling service and is not a substitute or alternative to physical counseling.
  11. The client agrees with the Deedmed to disclose the personal information provided by the customer to the medical professional if requested. At the request of the medical professional, Deedmed should provide the customer’s personal information to the medical professional to facilitate a successful audio/video counseling session.
  12. In the event of a cancellation of an audio/video counseling session by a medical professional, the Deedmed may refund the medical professional charges or reschedule the audio/video counseling session.
  13. The customer agrees that he/she will not use the audio/video consulting service in case of an emergency.
  14. Deedmed will not disclose to the customer the personal details of the medical professional under any circumstances.
  15. Deedmed is solely responsible for providing technical support for the completion of the audio/video session and is not responsible for the progress of the audio/video instruction session. This depends entirely on the medical professional and the customer.
  16. In order to receive digital receipts, the customer must provide an email address when setting up the audio/video instruction session via the website, or mobile app.
  17. None of what is stated or implied herein is intended to grant or interpret any right or remedy against any person other than the customer.
  18. Deedmed reserves the right to amend these Terms and Conditions at any time at its sole discretion.

Refund Policy

  • Refunds will be made only for the following components of the fees collected by the deedmed:
  • Deedmed will make a refund within three (03) working days from the date of the refundable activity.
    • Doctor’s payment
    • Service charge
    • Relevant government taxes and levies
  • Refunds to customers will be processed only in the form of cash deposits in the customer’s bank account associated with the profile.

Delivery of Medicine

The medicine is distributed in partnership with the pharmacies listed on the Deedmed platform. As such,  consumers are responsible for the Terms and conditions of their respective pharmacy partners when placing an order.

Any delays in delivery of  Medicine

  1. Deedmed does not accept any responsibility for the delivery fee and the price of the drug as it only deals with the relevant pharmacies.
  2. Since Deedmed is not a supplier of such medicines and services, Deedmed assumes no responsibility for the quality of medicines and services provided by related service providers.
  3. Sending a valid prescription for drug orders is always recommended and Deedmed is not responsible for verifying prescriptions sent by customers.

Eligibility

  1. Under Sri Lankan law, the use of Deedmed is prohibited for persons who are unable to enter into an agreement
  2. The use of Deedmed is restricted to persons who have the ability to enter into an agreement under Sri Lankan law.
  3. We keep our right to reject access/service to any such person who is not capable to contract under Sri Lankan law and to terminate the account of any such person.
  4. If you are registered as a guardian, you represent the authority to bind that organization to this user agreement.

Usage Restrictions

  1. You acknowledge and agree that using Deedmed prohibits you from using Deedmed for any of the following purposes:
  2. Distribution of any illegal, harassing, abusive, threatening, harmful, obscene, child sexual, racially or ethnically abusive, or otherwise contradictory material.
  3. Transmission of material that promotes conduct that constitutes a criminal offense, incurs civil liability or otherwise violates applicable laws, regulations, or Code of Conduct.
  4. Hosting, displaying, uploading, modifying, publishing, transmitting, updating, or sharing any information about Deedmed or any third party.
  5. To harm minors in whatever manner.
  6. To deceive or mislead the addressee about the origin of any message or to communicate any information that may be of a particularly malicious or threatening nature.
  7. Pretending to be another person.
  8. Software designed to interrupt, destroy, or restrict the operation of any computer resource, including Deedmed, using virus, corrupted data, or other computer code, files, or programs.
  9. Threatening the unity, integrity, security, sovereignty of Sri Lanka, Friendly relations with foreign states, or public peace or incitement to commit any identifiable offense or obstruction of any offense or insult to another nation.
  10. Attempts to infringe or violate the integrity or security of Deedmed or its contents.
  11. To transmit any information (including job postings, messages, and hyperlinks) through Deedmed, which may interfere with or compromise our service delivery.
  12. Deliberately proving and presenting any incomplete, false or inaccurate information.
  13. Using Deedmed to make other unsolicited communication for Deedmed users.
  14. Use any engine, software, tool, agent, or other device or mechanism (such as spiders, robots, ghosts, or intelligent agents) to browse or search for Deedmed.
  15. Copy or duplicate any Content on Deedmed in any way; and
  16. Engage in framing or hotlinking or deep linking of any content on Deedmed.
  17. Use of the Website and Services by children under 13 years of age.
  18. To use the Services for your personal and non-commercial use, unless otherwise stated in writing.
  19. Copying, reverse engineering, reverse assembly or attempt to locate source code, distribute, transmit, display, execute, reproduce, publish, license, or sell through derivation of derivative works Information obtained, software, products or services Website or services.
  20. Delete any author attributes, legal notifications, or proprietary posts or labels.
  21. Use of the Website and or Services in violation of any applicable local, national or international law, rule, or regulation or for any activity prohibited by these Terms of Use.
  22. If you are not expressly authorized, register, subscribe, or unsubscribe any party for any services of Deedmed.
  23. Manipulate or otherwise display the Site and or services using framing or similar navigational technology.
  24. Use the Website or Services in any way that may harm, deactivate, overload or damage Deedmed’s servers or networks, or interfere with any other user’s access of the Website and or the Services.
  25. Attempting to gain or gain access to any site, service, account, computer system, or network connected to Deedmed through unauthorized access, illicit password, or any other means.
  26. Attempting to obtain or obtain any information through any means not purposely made available in the site the services or otherwise collect data about other users without having their consent.
  27. Use the Site in any way that may harm, humiliate, or otherwise adversely affect Deedmed. In addition, copying or reproduction of material provided by Deedmed for any service, program, product, information, or other organization, without restricting the generality of the above is prohibited strictly.

Restrictions on Services

Deedmed has the sole discretion to determine and limit the services available to a user and  Users will be notified of such restrictions. Deedmed further retains the right to prohibit the provision of any Service to any User at its discretion.

Data

  1. You further acknowledge and agree not to ignore professional medical advice or delay in seeking medical or surgical treatment as a result of any guidelines given by Deedmed or an article you have read on the website of Deedmed. In the event you think you may have a medical emergency, you should take the necessary precautions to obtain medical advice. Dependence on the medical or surgical information and consultations of our website is solely at your own risk. We do not take any responsibility for any adverse consequences.
  2. You acknowledge and agree that the contents of Deedmed are for your general information only and are subject to change without prior The medical or surgical information and data are given by a panel of registered and experienced medical doctors in Sri Lanka, with good intentions to help the people. The medical or surgical information and consultations provided through  Deedmed only provide professional guidance and are not in any way intended to be a substitute for more elaborate professional physical medical advice or treatment. Always it is your responsibility to seek the advice of your physician or a Specialist regarding any queries you may have regarding a medical or surgical issue.
  3. The medical or surgical information and consultation are provided online, email, chat, SMS, phone call, video calls, or any other means through  Deedmed shall not be considered as definitive diagnosis of any sickness. In any way use not prescribe definitive medicines or treatments for sickness. This service will be strictly limited to medical or surgical information and consultations provided for general knowledge,  guidance, and prescribing medicine if relevant to its users by professionally qualified and experienced medical doctors registered with the Medical Council of Sri Lanka. Further, medical or surgical information and consultations provided online, email, chat, SMS, phone call, video calls, or any other means through  Deedmed do not guarantee that the advice is from a specialist.
  4. Anyone who reads this website or its contents, or uses the Internet, emails, chats, phone calls, video calls, or other media feedback based on the information contained herein should refrain from acting or acting on the information contained therein. Based on the Website or any medical or surgical information and advice, without seeking appropriate medical or other professional advice on relevant specific issues and conditions you are acting at your own risk.
  5. Deedmed has taken every precaution to try and provide accurate data and information, but we do not represent that Deedmed or any content, service, or feature on the Website is flawless or that it meets certain precision criteria completeness or reliability, performance, and or quality of information. We take no responsibility for the operation of the website of Deedmed.

Charges

  1. Users who avail of the services of Deedmed can register on the Website and the application free of charge. Those who are registered on the website or app will be able to keep their medical records online and view or and edit them when needed.
  2. Users can avail a number of services such as medical channeling and audio/video consulting services through prepaid appointments.
  3. Subsequent to registering on the Website / App, all other services, including consulting, except for the benefits and services provided during the initial registration, will be provided by Deedmed for a fee. In the event, you want to get the services after registration you have to pay the fee at the time of appointment.

Intellectual Property Rights

  • All trademarks that are  Deedmed’s property or licensed to Deedmed are accepted as intellectual property of  Deedmed. All content contained in Deedmed is licensed to Deedmed and/or third parties and/or belongs to Deedmed. Such materials include design, layout, appearance, information, text, trademarks, service marks, pictures, photos, graphics, interfaces, and content layout but are not limited to them.
  • Copying, reproducing, uploading, publishing, and or otherwise using such material without the written permission of Deemed is strictly prohibited. Sri Lanka’s Intellectual Property Act No. 36 of 2003 applies to content in relation to Deedmed’s intellectual property rights, and all materials and information displayed, transmitted in Deedmed are protected under, and in accordance with, intellectual provisions in  Property Act No. 36 of 2003.
  • Any intellectual property owned by third parties appearing in Deedmed is protected by the laws applicable to such intellectual property.
  • Unauthorized use of any material or content in Deedmed may result in claiming damages and/or criminal charges.
  • Any link to the other sites mentioned in Deedmed is provided for your convenience only and does not in any way represent that these sites are endorsed by Deedmed. Deedmed does not take responsibility for the content and functionality of any of those websites.
  • Creating a link to Deedmed from another website without the written permission of Deedmed is prohibited.

Liability

  1. Deedmed or any of its Directors, Officers, Employees, Contractors, Agents, or Sponsors shall not be liable for any loss or injury, or damage arising out of the Agreement.
  2. The use of or inability to use the website and or the services any content contained on the website and or the services;
  3. Statements or behaviors that are published or made public on the Website and or Services;
  4. Any service purchased or acquired through the Website and or Services;
  5. Any action was taken in response to or as a result of any information available on the Website and or Services;
  6. Any damage caused by loss of access, deletion, storage failure, backup or modification of any content on the Site and or Services; or a
  7. Any other matters relating to the website and or Services and under no circumstances will you be liable for any and all damages incurred in excess of the amount paid for your use of the Website and or Services.